Exceptions / Non-Returnable Items
Certain items cannot be returned,
such as perishable goods (e.g., food,
flowers, or plants), custom-made items
(e.g., special-order or personalized items),
and personal care items (e.g., beauty products).
We also do not accept returns of hazardous materials,
flammable liquids, or gases.
Please contact us if you have any questions
or concerns about a specific item.
Unfortunately, we cannot accept returns of sale
items or gift cards.
Exchange
Returning the item you
received is the fastest way
to get the item you want.
If the return is accepted,
you can purchase the new item
as a separate purchase.
European Union – 14-day cancellation period
Notwithstanding the above, you have the
right to cancel or return your order
within 14 days without giving any reason
if the goods are shipped to the European Union.
As described above, the item must
be in the same condition as you received it,
unworn, unused, with tags attached,
and in its original packaging.
You will also need the receipt
or other proof of purchase.
Refunds
We will notify you once we receive and inspect
your return and let you know whether the
refund has been approved.
If approved, you will receive an automatic
refund to your original payment method within
10 business days.
Please note that it may take some time for
your bank or credit card company to process
and post the refund.
If more than 15 business days have passed
since we approved your return,
please contact us at tuerkan_yorulmaz@web.de.
